FAQ

Absolutely, our app is COPPA & GDPR compliant. We take your privacy seriously, in short:

We don't use third-party advertisements.
We don't collect location data.
We don't collect (or share) any personal data with third parties.

Please read our privacy policy for more details.

My child accidentally deleted the app. How do I get it back?

Visit the store where you bought the app from. It's important that you sign-in with the same account your original purchase was made from, and re-download our app.

If I need to reinstall the app, will I be charged again?

Not if you sign-in on the store with the same account your original purchase was made from. If you're asked to pay, you're probably logged in with another account.

Does your app need Internet connection?

You only need to be online to download (or update) the app. Once the app is fully installed on your device, you can turn off your Internet connection if you like.

The app doesn't have sound.

Please follow these steps:

Adjust the volume of your device by pressing the volume buttons. If you still cannot hear a sound, your device may be in silent mode. Note if it's in silent mode you may still hear some sounds from your device, but some apps may be silent. If you are using an older iPad or iPhone, you can turn on the switch by using the side button next to the volume buttons. If the side button is assigned as orientation lock, you must assign it to turn off / off.
Check the app's settings located on the start screen. Adjust the sliders if they are set to a minimum.

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How do I request a refund?

Apple doesn't let us (or any developers) process refunds for payments made via their store. If you've made the purchase via the App Store, please contact Apple directly with your refund request. You can read more about" how to request a refund" at Apple.

For purchases made via the Google Play Store, please contact us through our' contact form'. In your message, please state you are asking for a refund and also make sure you include your Order Id.

Which devices are compatible with your apps?

Our apps are available on the App Store and the Google Play Store. Please visit these stores directly to find out about your device compatibility with our app.

The app won't install or it crashes.

We want to help you! Please contact us through our 'contact form' and share with us as much information as possible about the malfunction. Also, please include your device model & your operating system.

I want to give feedback!

The Night Train app is dedicated to promoting healthy sleep patterns for kids.

If you have any ideas and suggestions that can help with this, we'll gladly listen.

Please feel free to send us your ideas through our' contact form'.

Does your app have third-party advertisements?

We don't use third-party advertisements.

Does your app collect location data?

We don't collect location data.

What data do you collect in the app?

We do not collect or share any data with third parties. Our app is 100% COPPA & GDPR compliant. We take your privacy seriously, and please read our privacy policy for more details.

I have other questions

Send us an email

Your emailSubject

I am 18 years or older and I consent to my submitted data being collected and stored.*

*Schmugan will never share your information and will only use it to contact you in response to your message. Read our Privacy Policy for more details.

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